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What should I do if my parcel tracking is unavailable?

If your parcel tracking is not available, this may be due to a delay in the carrier’s update. As soon as the carrier updates the information, it will be available in the “My Orders” section for products sold and shipped by Alltricks.

For orders from our partner sellers, the tracking information will be sent to you by email. If more than 24 hours have passed since you received the shipping confirmation, please feel free to contact us with your order number.

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(1) Terms and conditions apply. Valid on products sold and shipped by Alltricks. (2) GMT+1 timezone, Credit Card and PayPal orders only. Until 6pm with Chronopost and until 3pm with other delivery methods. Excluding holidays. (3) Unlimited free delivery with Alltricks+ on all products sold and shipped by Alltricks. Valid in France only with: Chronopost relais and Chronopost domicile (Chronopost on on appointment excluded), Mondial relay, Colissimo and France Express.